Getting Your Products to You
All orders are processed within 7-10 business days (excluding weekends and holidays). There is a flat rate shipping on Canadian orders. For international orders, shipping rates will vary based on your region. You will receive a tracking number so you can follow your package. If there may be a delay with your order, you will be contacted in a timely matter via email. Please ensure that your address and contact information is accurate. Vera's Radiance will not be responsible for lost packages for this reason. Order cancellation request will be considered but are not guaranteed. This is because we try to ship out orders as quickly as possible, and we can't cancel an order once it's been dispatched.
Return & Exchange Policy
At this time, Vera's Radiance does not offer refunds or exchanges on our products. However, if there is any issue with your order, or it is damaged through transit, please send an email to firstname.lastname@example.org within 5 days of receiving your package. We will be sure to address and assist you with your order.